Rolex watch malfunctioning? Jag Watch is here to help.

If your watch hasn't been serviced for more than 5 years, or if you notice any problems such as it stopping intermittently or developing fogging, you should send it in for repair immediately. Ignoring the problem for too long can worsen the situation and even damage the movement. Just as people need regular checkups, so do luxury watches. If you have no experience with watch repair, feel free to contact us for free professional advice and a quote.

  • Detailed oiling and maintenance process:

    Disassemble the watch movement completely

    1. Clean the watch parts with a special cleaning agent.
    2. Dry the watch parts and reassemble them.
    3. Apply lubricant.
    4. Check timekeeping accuracy and waterproof function.
  • Detailed process of refurbishment and polishing:

    1. The watch case and links will be disassembled, and the movement will be separated if necessary.
    2. The inspection will cover areas requiring refurbishment and polishing. If there are deep scratches, metal or steel repairs will be performed first.
    3. Depending on the fineness of the wire drawing, use a special grinding wheel to polish it.
    4. Use a suitable polishing wax for polishing.
    5. Reassemble the watch after cleaning the surface of the case.
    6. Check waterproof function.
  • A watch authenticity authentication report will be based on:

    1. The watch's appearance is evaluated, including the dial, case, hands, strap, and clasp.
    2. If necessary, open the case for inspection and evaluate the quality of the movement, including its parts, materials, and polishing techniques.
  • When repairing a watch, if any parts are found to be damaged, we will prioritize using original parts to replace them in order to maintain the watch's consistency. The difficulty of obtaining original parts varies depending on the rarity of the watch and the year of its production. If your watch is a vintage watch with a considerable history, we will recommend that you go to the brand's official repair center for parts replacement, but the cost may be higher, and customers need to consider this carefully.

  • Magnetization or lack of maintenance can cause a watch to keep inaccurate time. A precise inspection using professional instruments can resolve the issue of a watch running fast or slow. Every watch has a certain degree of error. Rolex uses Super Chronometer certification (C.O.S.C.), which requires a daily error of +2 to -2 seconds. Therefore, if your watch is not keeping accurate time, it is acceptable as long as it is within the brand's acceptable error range.

    If your watch is running out of time beyond the acceptable range, there is a high probability that there is a problem with the movement, such as dried-out lubricating oil or a stuck balance spring. Simple timekeeping issues can be resolved by demagnetizing the watch, while more serious cases require disassembling the movement and lubricating it.

  • Diamond Add-on: Transform your timepiece into a unique piece at a more affordable price with our diamond add-on service. We use only high-quality cut and clarity gemstones and diamonds to give you a truly distinctive watch.
    Electroplating Coating: Currently, the most popular coatings on the market are black and white. We use the highest quality DLC coating technology, which sprays carbon particles onto the watch surface, giving the watch a more robust protection and making it less prone to scratches. Customers can also have the electroplating removed in the future to restore the watch to its original appearance.
    Micro-blasting technology: Through a professional micro-bead blasting machine, high-pressure air and fine quartz sand are used to impact the case or surface, creating tiny indentations and forming a non-reflective matte finish, resulting in a more sophisticated look.

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